Services Australia: Adaptors to Web Services Project Update September 2022

The Adaptors to Web Services project commenced in July 2018 with an expected end date of 13 March 2022. This was required to uplift ageing technology to ensure patient and provider information remains secure, now and into the future.

Services Australia granted developers and sites additional time to develop and deploy software to customers to allow for industry challenges in transitioning by this date. 

Services Australia will be removing access to Medicare Online (including Department of Veterans’ Affairs and the Australian Immunisation Register) using ageing patient administration software from 4 October 2022, or earlier as requested by their software developer. ECLIPSE users and complex organisations such as jurisdictions and pathology providers, will not be impacted at this stage. 

Healthcare locations that use ageing patient administration software to submit claims or data using Medicare Online will have their access gradually removed over a 6-8 week period starting from 4 October 2022 or earlier as requested by their software developer.

Sites that haven’t transitioned in time will need to contact their software developer or use alternative claiming channels. This may cause disruption, additional administration pressure and costs to their business.

More information about the changes and alternative claiming channels can be found on the Services Australia website.