Services Australia: Update on Digital Channel Upgrades February 2023

The Society has received an update from Services Australia regarding the Adaptors to Web Services project. 

All adaptor-based claiming channels will cease after 31 March 2023.

The Adaptors to Web Services project is coming to a close. With over 98% of healthcare locations already transitioned away from the aging adaptor technology, Services Australia is moving into the final phase and closure. 

The Adaptors to Web Services project commenced in July 2018 with an expected end date of 13 March 2022. Services Australia (the agency) worked with developers and healthcare locations to provide additional time to develop and deploy software to customers to allow for industry challenges.

The agency commenced removing access from Medicare, AIR, and DVA locations in October 2022. The agency will remove access from all remaining sites still using adaptors technology between mid-February 2023 and 31 March 2023, including for Electronic Claiming Lodgement Information Processing Environment (ECLIPSE) claiming. 

Healthcare locations that continue to use adaptor technology to submit transactions with the agency, including ECLIPSE claims (hospitals and pathology), will have their access removed commencing mid-February and no later than 31 March 2023.

This information will be communicated to members still using adaptors. If a member already has an agreed transition date with Services Australia, access will not be removed until after the agreed date.

Sites that haven’t transitioned in time will need to contact their software developer or use alternative claiming channels to avoid disruption and additional administration pressure for their business. Please note healthcare providers submitting ECLIPSE transactions must transition to an upgraded software product as they will be unable to claim using alternate digital claiming channels.

Alternative claiming channels 

Alternative claiming channels include Health Professional Online Services. Please see Online options for health professionals.

Where members aren’t able to make an electronic claim on their customer’s behalf using HPOS, the customer can submit their claim to Medicare via:

  • their Medicare online account through myGov
  • their Express Plus Medicare mobile app.

Consumers can read more about the different ways they can make a Medicare claim on the Services Australia website.

For more information

Services Australia has recently updated its Web Services eKit which contains factsheets with important information about what you need to do to prepare for web services. Download the eKit on the Services Australia Website.

For more information about the A2WS Project including what you need to do to prepare for web services, visit the Services Australia website. Alternatively, you can email Services Australia.

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